Your Terms & Conditions Questions Answered
Yes. You'll see a checkbox at signup: 'I agree to the Terms & Conditions'. You can read them in full on this page or in your account settings. If anything is unclear, chat with our support team—they'll explain the rule and how it affects your play before you deposit.
Multiple accounts violate our terms and can trigger account suspension. We'll freeze both accounts, withhold your balance, and may forfeit it depending on the breach. Always use one account per person. If you're unsure whether an action breaks our rules, ask support first.
Yes. Log in to Account Settings, tap 'Close Account' and confirm. We'll stop your access immediately. Any balance still in your wallet gets sent to your verified payment method—DANA, OVO, GoPay or QRIS—within 1 business day. Reactivation is possible; contact support for steps.
Our terms require us to encrypt all payment data, verify your identity before withdrawal, and never store your full card or bank details. We also cover you against unauthorised transactions: if someone else uses your account, report it immediately and we'll investigate and reverse the transaction.
You have 90 days from the transaction date to file a dispute. Log in to Disputes, describe the issue and upload any proof (email receipt, chat transcript). We respond within 3 business days with an investigation result and either reverse the charge or explain why it's valid.
Yes. Accounts inactive for 12 consecutive months are subject to account closure. Before we close it, we'll email you a notice. If you log back in within 30 days, we restore the account. After 30 days, your balance may be forfeited. Log in occasionally to keep your account active.
Our Terms & Conditions are published in English on this page and inside your account settings. If you need clarification in your preferred language, open live chat in the lobby and our team will walk you through any section step by step.
